Service Level Agreements
Preventative maintenance is critical to the
health of your IT equipment. Our Service Level
Agreements not only guarantee onsite service on
contracted hardware, but also provide preventative
maintenance to avoid possible malfunctions. Service
Level Agreement plans are meant to prevent long
bouts of downtime on crucial equipment. Through a
Service Level Agreement, the cost of repairing your
hardware is one monthly fee rather than individual
quotes for individual replacement parts.
To begin the Service Level Agreement process, our
Technical staff assesses the hardware that you wish
to put under contract in order to determine your
current business requirements, the age of your
network environment and the version of the software
it uses. This assessment helps us determine the
level of maintenance and technical expertise needed
to maintain your network. Once this assessment has
been completed, we can set up a Service Level
Agreement that fits your equipment needs, whether it
is on a monthly or yearly basis.
We understand that hardware malfunctions can
restrict your company tremendously. That is why our
Service Level Agreements guarantee next-day response
for the equipment under contract. While the most
common Service Level Agreement involves printers, PC
Professional extends our reach to servers, desktops,
infrastructure equipment etc. to provide a complete
service to our customers.
Products Supported Under Service
Level Agreements:
- Microsoft File Server
- Microsoft Exchange Server
- Cisco Firewalls
- HP File Server
- Dell File Server
- HP Full line of Laser Printers
- Network Infrastructure
- IBM Products
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Benefits of Service Level Agreements:
- Guaranteed Response Time
- Protection Against Extra Costs
for Unforeseeable Service
- Do not have to interface with
manufacturer
- Remote Support for Quick
Response
- Consistent Computer Engineer
- We watch over your computer
network so you don’t have to.
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