Remote Management & Monitoring
Remote support is the 24x7 monitoring of your
servers and network, anytime, anywhere. We
understand that your business data is extremely
important to you and today, with hackers, viruses
and spam trying to affect it, having a second pair
of eyes to monitor your network is essential and
necessary.
We have developed a process to protect against
potential issues surrounding data storage, data
backup devices, virus attacks and outside access to
your network. Through 24x7 remote support monitoring
of your network, our Technical Engineers find and
solve problems before they affect your business.
With our automated monitoring software, our Tech
team receives alerts, which allows them to quickly
respond and correct network issues immediately.
Remote management and monitoring can be installed
and operational within a two week period.
Our Process:
- Assess
- Inventory Network
- Install Level Platforms
- Set up Templates
- Set up Email Notifications
- Start Monitoring Daily
- Send Daily Report
- Resolve Issues Remotely
- Escalate to Engineer if
Necessary
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Remote Monitoring Services:
- Virus & Spam Updates
- Tape/Data Backup Watch
- Server Utilization
- Storage Space Tracking
- Remote Troubleshooting of Issues
- Patch Management
- LAN Administration
- Internet connection verification
- Onsite Escalation
- User Rights Administration
- Remote Monitoring Process
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