Bay Cities Paving & Grading Manages Uptime Instead of Downtime

“Being a mid-sized company, not large enough to employ a full time IT position, we here at Bay Cities Paving & Grading find PC Professional’s support invaluable. Their response time and professionalism has been much appreciated. PC Pro has helped stabilize our systems in order for us to communicate with our remote locations. Their technicians are well trained and continue to keep up with change.”

Kathy Minerva

Controller

Bay Cities Paving & Grading, Inc.

Business Needs

Bay Cities is a local Paving & Grading company that was having a lot of trouble supporting their network and end users. Before PC Professional, Bay Cities had a technician monitor their network part time after hours. This arrangement was no longer working for the company as their network suffered significant amounts of downtime every week. This downtime affected their business as it made it nearly impossible to communicate to their remote sites and their business became inefficient. When PC Professional was first contacted our technicians were onsite weekly trying to keep their business functional. The client decided that they could not afford lost productivity and wanted to be able to communicate with the remote locations on a regular basis.

Solution

After a full site audit, our Technicians determined that their infrastructure needed to be reorganized and updated. During the workday and after hours, our Technical Engineering staff conducted a complete network and server migration. With a new server and a better infrastructure layout, Bay Cities became a managed customer. Since the part time engineering help no longer seemed enough, technician Charles Hawbaker began an 4 hours per week outsource. As a mid-sized company, Bay Cities did not require a full time employee managing their network and PC Professional’s IT Outsourcing service was enough to maintain their uptime and end user problems while still on a budget.

Because of their problems with downtime in the past, PC Professional recommended and implemented our Managed IT Service. Our technicians provide 24 x 7 remote monitoring of their servers to proactively deal with problems that could cause downtime. The client no longer has to worry about potential downtime and its impact on their business. PC Professional began a proactive approach to managed Bay Cities‘ uptime rather than respond in a crisis.

Benefits

PC Professional seeks to become our customers’ Trusted IT Consultants. Account Manager Joe Santorsiero saw that Bay Cities continued to have problems with downtime in their network and how much this affected their business. Rather than continue on a break-fix model, PC Professional suggested a solution that would fix their network and switch to managed uptime scenario. It is crucial that Bay Cities maintain uptime so they can communicate with their remote locations during a big project or even daily tasks. With our IT Outsourcing Service, Bay Cities has a dedicated technician and company that understands their network and business model to provide top of the line service. By integrating within the staff, Charles works hand-in-hand with controller Kathy Minerva to deal with individual end user issues as well as maintain their network.

Please visit our Remote Management & Monitoring page for more information.