Law Firm ADAMS ESQ Upgrades its Network and Uses Post-Migration Support

“The experts at PC Professional assessed our needs, recommended software and hardware solutions and
implemented our new system on time and as promised. Their continued support has allowed us to completely outsource our IT department and focus on the practice of law."

Jean Murrell Adams

ADAMS ESQ

Business Needs

ADAMS ESQ is a local law office that pursues cases related to special education throughout the state of California. There are lawyers and researchers throughout the state, which requires a network that can be easily accessible from remote locations. The proprietary software that tracks their billable hours and client research was no longer supported, so they needed to upgrade to keep their operation running. ADAMS ESQ needed a company that could take a project from start to finish: to work with the software manufacturer to successfully migrate the data to a newer version, to upgrade an existing server to a SQL database for compatibility with the software program, to provide a viable remote access solution to the database, and to remotely monitor the server after the project. Since the program and network were critical to a functional business, it was important that the project was done swiftly and with as little impact as possible.

Solution

ADAMS ESQ called PC Professional to lead the server and software migration. We led the hardware upgrade with Windows Small Business Server 2008 because it is a cost effective way to have an SQL database which was crucial to the software program. ADAMS ESQ has a unique business structure as its end users rely heavily on the Terminal Server for access to the company’s database. It was imperative that their solution include an easily accessible and secure way to access the network from remote locations. With Microsoft Terminal Server integrated with SBS 2008, lawyers throughout the state can reliably access their research. With uptime on their server housing the database being so critical to their business, PC Professional enrolled the firm in our Managed IT service. The 24 x 7 monitoring service allows PC Professional to be proactive in mitigating detrimental downtime. ADAMS ESQ can also call in for help desk support, which means that PC Professional provides IT advice and solutions to end users. Through Remote Monitoring and Help Desk Access, PC Professional provides a proactive solution to common network malfunctions and a prearranged response to blips in computer service.

Benefits

Having a relationship between the consultant and lead technician is crucial when migrating a network integral to a company’s business. After the project was completed, the new network could be remotely monitored by the same staff that implemented the changes. This ensures that ADAMS ESQ has a managed network by a company that already understands their business model. ADAMS ESQ required a remotely accessible and secure network because of its geographically dispersed locations and PC Professional understood the necessity of the network to avoid unplanned downtime. PC Professional listened to the remote needs of ADAMS ESQ and implemented Terminal Server based on their company structure. With PC Professional, your company can be sure that we understand networks and the unique needs of your business.

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