Global Shipping Company Chooses PC Professional
to Support Printers
Business Needs
A global shipping company with their headquarters
in Oakland needed a service provider that could
maintain their printers. They did not want the
hassle of approving individual printer parts on each
break, rather they wanted a flat rate every year
that provided for their printer repairs and
preventative maintenance. It was important to the
company that the service level agreement included
next day response as a broken printer seriously
impacts their business. Furthermore, they wanted a
provider that could help minimize large printer
repair problems by continuously monitoring their
printers.
Solution
PC Professional’s Service Level Agreements are
helpful to Companies that cannot afford for their
hardware to malfunction. Our SLAs are a yearly or
monthly fee that includes all standard printer
repair parts for the contracted devices. This
structure is beneficial especially to enterprise
level clients so their business is not severely
affected by printer downtime and approving
individual printer parts for every repair. Also
included in our Printer SLAs are quarterly
preventative maintenance on all covered printers.
These four appointments are crucial in reducing
malfunctions in printers.
Benefits
PC Professional’s Technical Engineer staff sees
the benefits of proactive maintenance. Rather than
leaving an unreliable printer unattended, our SLAs
make sure that printers are taken care of before
they severely impact a business. Once our engineers
understand your printing environment, we can be your
Trusted Imaging Consultant. The global shipping
company enlisted our experienced engineers for a
printer refresh from suggestions to improve their
imaging environment. Furthermore, our SLAs save your
company the hassle of approving individual printer
parts, which can be time consuming in an enterprise
environment. As an Authorized Service Center, we can
provide support for all of your printers.
Visit our
Service Level Agreement page for more
information. |
