Belvedere Equipment Finance Corporation
Discovers the Benefits of Managing Uptime
“As a small company, we have had our share
of unpleasant IT relationships. It’s been hard to
get the response time we need because we are small.
The reality however, is that being small means we
can’t afford down time. Having our server and
computers up and running is critical. Since we
started with PC Professionals, our size has not been
a limitation. We receive great service and if an
unexpected problem arises, our Account Manager does
everything he can to get us in the cue as quickly as
possible and get the issues resolved.”
Karen Costanzo-Novick
Belvedere Equipment Finance Corporation
Business Needs
Belvedere Equipment Finance Corporation is a
local leasing company for business offices. As a
five person company, Belvedere did not have someone
on staff solely dedicated to IT. Instead, they had
an outsourced technician that would remotely respond
to their crisis. Belvedere decided that they no
longer wanted a technician that only solved their
problems remotely, rather they wanted a service
provide that was more responsive and in tuned to
their business structure. Since their client
database is important to the success of their
business, Belvedere wanted to be sure that it was
taken care of outside of the outsourcing hours.
Solution
As a local Bay Area on-site and remote service
center, PC Professional fit the bill for Belvedere.
Our Triple Play service is designed to provide
clients with Managed IT, Outsource and Help Desk
services under one umbrella so that all their IT
needs are satisfied with one IT provider. Belvedere
chose four hours per month on outsourcing since they
are a small company but still require onsite help
for their end-users and network. For all of our
Outsource clients, it is standard that we provide
detailed documentation of their network for the
client and our IT staff. We find this important and
beneficial because the client can visually see their
network and our technical staff can work as a group
to solve problems and consult on upgrades or
improvements. With this detailed documentation, PC
Professional proposed an upgrade to Microsoft Small
Business Server 2003 and 24 x 7 remote monitoring of
their client database. Since our technicians are
only on site four hours per month, it was important
that we provide a Help Desk for the client so they
can always have a technician available in case of
emergency.
Benefits
PC Professional provided an outsource technician
that is qualified and integral to their business
model. Through onsite assistance, Belvedere could be
sure that the technician was focusing on their
business rather than remotely dealing with many
clients. Since PC Professional offers a wide range
of IT services, our group of Technical Engineers
were able to collaborate for the client’s projects
and continuous support. Our team of engineers
proactively manages Belvedere’s uptime to make sure
that their database is protected, while their
day-to-day IT needs are satisfied. We are flexible
in structuring service plans around the unique needs
of each client.
Visit our Managed IT
page for more information. |
