Bay Area Software Solutions Provider Moves to Level Platforms Monitoring System
Business Needs
The client initially came to PC Professional for guidance on upgrading their servers. They had also requested that these servers be placed in a collocation facility for security purposes as well as to maintain 24/7 uptime. However, the client’s number one concern was their free network monitoring software they were currently using. The software was sending faulty alerts, which took time out of the client’s day to determine if the alerts were legitimate.
Solution
As Managed IT Service providers, we understand the importance of server uptime by having efficient network monitoring software. Because the client’s servers were being moved from a local network to a data center , having unreliable freeware would be problematic. When determining the right solution for a client, our first step is to consider the client’s goals.
Their servers are at the heart of their business and therefore need to be monitored 24/7 with 24/7 uptime being the ultimate goal. Keeping that in mind, our consulting team proposed that the client implement Level Platforms software to monitor their offsite servers and to ensure all alerts are accurate and thorough.
Benefits
Benefits
PC Professional uses Level Platforms software to monitor and ensure uptime for our own in-house network as well as our client networks. Level Platforms brings NOC functionality as well as trending data to their customers. It also provides 24/7 monitoring and alerts, automated and on-demand reporting and asset management.
Today, our client can have peace of mind when it comes to monitoring their network with an accurate and detailed alert and reporting system. Also with these reports, they can also analyze trending data and resolve problems quickly and continue to maintain uptime for their offsite servers. With a hassle-free solution, CrestPoint can now focus on their core business and not on inaccurate network reporting.
When to Consider Switching Your Remote Monitoring Software…
-Your software does not provide proactive reporting
-Your software does not follow best practices
-Your software continuously makes errors and does not provide a hassle-free solution |
